1. About these terms

This site is operated by Surnui Pty Ltd (ACN 686 364 590, ABN 71 686 364 590). "We", "us" and "our" means Surnui.

These terms apply to your use of this site and to any order you place. By placing an order you accept them. We may update them, and the version that applies to your order is the one published when you placed it.

Contact us at customercare@surnui.com.

2. Placing an order

You must be at least 18 to order.

When you place an order you are offering to buy the products in your cart at the price shown. Your order is accepted only when we send a dispatch confirmation. Until then there is no contract between us.

We may decline or cancel an order before dispatch, for example where a product is unavailable, there is an error in price or description, we cannot verify payment, or we reasonably believe the order is not for personal use. If we cancel an order you have paid for, we refund you in full.

If you create an account, keep your login details secure. You are responsible for activity on your account.

3. Where we ship

We deliver to Australia and New Zealand. Options and costs are shown at checkout. New Zealand orders ship from Australia.

4. Prices and payment

Prices are in Australian dollars and include GST where applicable. Delivery is calculated at checkout.

We take payment when you place your order. Payment is handled by our payment providers and we do not store your full card details.

If we find a pricing error before dispatch, we will contact you and you can proceed at the correct price or cancel for a full refund.

5. Delivery

Delivery timeframes shown on the site are estimates from our carriers, not guarantees. Risk passes to you on delivery to the address you gave us, so please check that address before you confirm. We cannot redirect a parcel once it is with the carrier. See our Shipping Policy for detail.

6. Stock

We hold limited stock. If an item sells out between your order and dispatch we will contact you, and you can wait for the next arrival or take a full refund.

7. Descriptions, colour and sizing

We describe and photograph our products as accurately as we can. Screens vary, so colours may look slightly different in person. Measurements are given within normal manufacturing tolerances.

8. Your rights as a consumer

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. If you are in New Zealand, the Consumer Guarantees Act 1993 gives you equivalent rights.

Nothing in these terms limits those rights, and no time limit we set applies to them.

If something is faulty, damaged or not what you ordered, email customercare@surnui.com with your order number and a photo and we will make it right at our cost.

9. Returns and exchanges

Our Returns and Exchanges Policy forms part of these terms. In short: faulty or incorrect items are always covered and we pay the return postage; size and colour swaps need the pair still sealed with the "S" sticker intact, within 30 days, and are offered as an exchange or store credit rather than a cash refund; items marked final sale are excluded from change of mind returns.

10. Discount codes and store credit

Discount codes are valid for the period stated, cannot be applied to past orders, and cannot be combined unless we say so. If you return an item bought with a code, any credit or exchange is based on the discounted price you paid.

Store credit is redeemable for three years from the day it is issued and cannot be exchanged for cash.

11. Reviews and content you post

If you post a review, photo or comment, you keep ownership of it and give us a free, worldwide, ongoing licence to use it in our marketing and on our channels.

Only post about products you have bought and used, and if we gave you the product free or offered you something in exchange, say so in the review. We may remove content that is unlawful, misleading or offensive.

12. Intellectual property and use of the site

The SURNUI name, wordmark and related trade marks are owned by us or our related entities and used under licence.

The site and its content are owned by us or our licensors. You may view and print pages for personal use, but not copy, republish, scrape or commercially use any part of the site or our brand assets without our written permission.

Use the site lawfully. We do our best to keep it available and accurate but do not promise it will always be available or error free.

13. Liability

Subject to clause 8, and to the extent the law allows, we are not liable for indirect or consequential loss including loss of profit.

Where we are liable and the law permits us to limit it, our liability is capped at the amount you paid for the products in question, and at our option we may resupply the products or pay the cost of resupply.

Nothing here limits liability that cannot be limited by law.

14. Privacy

We handle your personal information in accordance with our Privacy Policy, which forms part of these terms.

15. General

If something has gone wrong, contact us first at customercare@surnui.com.

We may transfer our rights and obligations under these terms to another entity. If any part of these terms is unenforceable, the rest continues to apply. These terms are governed by the laws of New South Wales, Australia.